Patch and Play by Pey Store Policy

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Welcome to Patch and Play by Pey! We’re dedicated to providing you with fun, personalized, and high-quality products. Please review our store policies below to ensure a smooth shopping experience.

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Order Processing & Shipping

• Orders are processed within 3-5 business days.

• Shipping times vary based on your location and chosen shipping method. Estimated delivery times will be provided at checkout.

• We are not responsible for delays caused by carriers or unforeseen circumstances.

 

Custom Orders & Personalization

• All customizations, including names and patches, are reviewed carefully before production.

• Please double-check all personalization details before submitting your order. We are not responsible for errors made by the customer.

• Customized items are final sale and cannot be returned or exchanged unless there is a defect.

 

Returns & Exchanges

• Due to the personalized nature of our products, we do not accept returns or exchanges on custom items.

• If your product arrives damaged or defective, please contact us within 7 days of receipt with photos for resolution.

 

Care Instructions

• Handwashing is recommended for all personalized items to maintain quality.

• Please follow any specific care instructions provided with your product to ensure longevity.

 

Privacy & Data Security

• We respect your privacy. Personal information collected during checkout is used solely for order processing and customer service purposes.

• We do not share or sell your information to third parties.

 

Contact Us
If you have any questions or concerns about your order or our policies, please reach out to us here. We’re here to help!

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Thank you for shopping with Patch and Play by Pey — we love helping you express your unique style!